Status: Critical - Recovery in Progress
Dear Valued Customers,
We are currently experiencing a critical technical issue affecting our Node1 shared hosting server, resulting in temporary service unavailability for websites and services hosted on this server.
Following scheduled maintenance by our infrastructure provider, Hetzner, the server encountered an unexpected boot issue and is currently entering Emergency Mode. Normal reboot attempts have been unsuccessful.
Initial hardware diagnostics conducted by Hetzner have not identified any hardware faults.
Our technical team is actively investigating the issue and working to restore services as quickly and safely as possible.
Incident Details:
- Affected Server: Node1
- Affected Services: Shared Hosting
- Current Status: Recovery in Progress
- Estimated Restoration Time: Not yet available
We sincerely apologize for the inconvenience caused by this unexpected disruption.
We kindly request affected customers to avoid submitting duplicate support tickets or making repeated calls regarding this incident, allowing our technical team to concentrate on recovery efforts.
We will publish further updates as soon as meaningful progress is made.
Thank you for your patience, cooperation, and understanding.
NepalCloud Host
Technical Operations Team
